THE S#######'s Jerry and Betty
1###4 East 75th Place Tulsa, Oklahoma (918) 2##-1854
Robinson Glass
7240 E 46th Street
Tulsa, OK 74145-5943
Office of The President;
While returning from a trip to Branson, Missouri on June 23,1995 a rock that was
thrown from a tire on the car in front of us, hit our windshield causing a small hole
near the rear view mirror. On June 30,1995, after a discussion with our insurance
company, I brought our Van to your company for the damage to be repaired or the
windshield replaced. In the interest of saving State Farm Insurance Company a little
money I optioned to just repair the damage. The repair job kicked very
good and the
gentlemen that did the work wad myself both thought we had made the correct
decision. This was not to be the case.
Two weeks later on Friday, Julyl4, andjust36 hours before my wife and I were
scheduled to leave on Sunday morning for a long, well planned trip, a long crack
developed in the damaged area. I immediately took the Van back to your company and
was told that they could schedule the replacement of the
windshield for Monday. Well I
guess the young lady that was working the front desk could see the panic in my face
and said, "is that going to be a problem?" I said yes,
and explained the situation. She
gave me a smile and said, "leave the car with us and
will work it in for you wad get it
back to you sometime Saturday.”
I cannot tell you how relieved I was when the young lady telephoned at 10:20 AM
Saturday and said that our car was ready. lam sorry that I do not know die young
lady’s name, but she was courteous, efficient, knowledgeable
and understanding of her
customers problems Because of her wad the good quality and timely installation of the
windshield, my wife wad I have just joined a large and I am sure, growing number of
people that consider themselves, Robinson Glass Company “Customers For Life “.
Please give our thanks to all of the people who were involved in providing the very
good service that we received.
Best regards;
Jerry A. S#####n
Customer Responses