Customer Responses
Customer ResponsesDear Mr. Robinson,
I wish to commend your staff for their courteous and efficient
service. Last week, I brought in a car to have two windows repaired. At all times I as impressed with the manner and method of your employees. The receptionist was friendly, the work was done quickly and thoroughly. I was particularly
impressed with ____________, who took some initiative to
correct a problem caused when a parts house provided the wrong part - threatening to delay the completion of repairs.
Working with a trusted counterpart at the parts counter of another dealership, _____ secured the correct part, had it
installed and the car repaired on time, as promised.
As a consultant to businesses who desire to have effective and productive employees and quality service, I thought you would like to know how this customer rates the caliber and merit of
your employees. Congratulations on such fine employees. My
best to you in your business. When I need glass work in the future, you can be assured that I shall return to Robinson Glass.
Sincerely,
[R. Hickman]
R. Hickman